1. What types of seafood can I order from Fresh Fish Market?
We offer a wide range of fresh seafood, including but not limited to:
• Fish fillets (salmon, halibut, tuna, etc.)
• Shellfish (crabs, lobsters, oysters, mussels, and clams)
• Shrimp and prawns
• Smoked and cured fish All products are delivered fresh and never frozen. Explore our full catalog on the Shop.
2. How fresh is the seafood?
All of our seafood is caught, processed, and shipped the same day to ensure maximum freshness. We guarantee delivery of fresh, never frozen seafood, packed with care to preserve quality during transit.
3. Where do you source your seafood?
We source our seafood from sustainable fisheries and local fishermen who practice ethical and environmentally responsible methods. Our offerings include wild-caught and farm-raised fish, depending on the season and availability.
4. How is my seafood shipped?
Your seafood is packed with eco-friendly gel packs in insulated containers to maintain the perfect temperature during transit. Orders are typically delivered within 24-48 hours of being shipped, ensuring your seafood arrives fresh.
5. What areas do you deliver to?
We offer nationwide delivery within the U.S. Check our Delivery Information page to confirm shipping availability in your area. We are also working on expanding to international locations in the near future.
6. How do I store my seafood once it arrives?
We recommend placing your seafood in the refrigerator immediately upon arrival if you plan to consume it within 2-3 days. For longer storage, most seafood can be frozen for up to three months without sacrificing quality.
7. Can I freeze the seafood I order?
Yes, while all our seafood is delivered fresh, it can be frozen to extend its shelf life. We recommend properly sealing it in airtight packaging before freezing.
8. What is your return or refund policy?
We stand behind the quality of our products. If you're unsatisfied with your order for any reason, please contact our customer service team within 24 hours of delivery for a refund or replacement.
9. Do you offer subscription services or bulk orders?
Yes! We offer subscription boxes that deliver fresh seafood on a regular schedule (weekly, bi-weekly, or monthly). We also accommodate bulk orders for restaurants, events, or large gatherings. Contact us for custom orders.
10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select mobile payment options like Apple Pay. All payments are securely processed.
11. Are there any allergens I should be aware of?
All of our products are processed in facilities that handle various shellfish, crustaceans, and fish. If you have specific allergies, please contact us before placing an order to ensure we can accommodate your needs.
12. Do you provide cooking tips or recipes?
Yes! We offer a variety of cooking tips, recipes, and preparation guides for all of the seafood we sell. Visit our Recipe Page to get inspired and make the most of your fresh seafood.
13. How do I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package until it arrives at your doorstep.
14. Is the packaging environmentally friendly?
We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible. Our insulated boxes and gel packs are eco-friendly, and we encourage customers to recycle where applicable.
15. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are available Monday to Friday from 9 AM to 5 PM EST.
